Clear Software Developers - Transportation

Clear Cross is an efficient and easy-to-use revenue recovery system, built to help transport operators with the job of processing offences and prosecuting fare evaders.

Developed in partnership with the industry, Clear Cross saves transport operators vital time, trouble and money by streamlining its methods of recording and prosecuting fare evaders. As well as recording all standard fares issued, Clear Cross manages the whole process of securing fare payment by automating standard letters, appeals, payments and prosecutions. The system is also a vital tool in gathering intelligence for future resource planning and in staff evaluations.

Whether your priority is customer service or revenue generation, Clear Cross is an efficient and easy-to-use revenue recovery system designed to meet the needs of public transport operators worldwide.

Clear Cross consists of two separate applications, PocketCross and OfficeCross that have been designed to work cohesively together.

PocketCross is the handheld, Android based application designed to work alongside the OfficeCross system. Inspectors can use PocketCross to check for previous offences and validate addresses in real-time when dealing with a possible offender. Penalty fares are recorded directly into PocketCross which are then automatically transferred back to the OfficeCross system ensuring that central records are always up to date.

OfficeCross is the backbone of the fare recovery system. All offenders, along with a complete history of all their offences, are centrally stored in a Microsoft SQL database and accessed via a purpose-built desktop application. A wide range of intelligence and analysis reports as well as report driven dashboards are built into OfficeCross to provide valuable management information.

PocketCross Key Features

Record offenders’ details and all offences

Records relevant personal data of the offender along with details of the offence.
Validate addresses

PocketCross can integrate with a number of different online PAF systems to help verify address details provided by offenders.
Real-time transfers with OfficeCross

Data from PocketCross is automatically transferred in real-time to the OfficeCross system to ensure data integrity between the two systems. The same links can be used to check for previous offenders and offences from within PocketCross, searching through the entire office based database.
Automatic updates

Automatic maintenance updates are triggered and controlled from within OfficeCross.
Secure

All data is secured and transferred in an encrypted format. The application also requires a username and password for access.
Event and travel ticket printing

PocketCross can additionally create and print tickets for travel and special events, ideal if station ticket machines are especially under strain.
Paid on the spots

If the inspectors have the ability to take payments then PocketCross can be used to record this information as a paid on the spot offence.

OfficeCross Key Features

Record all offenders’ details and all offences

OfficeCross can be used to manually record details of offenders and offences.
Validate addresses

OfficeCross can integrate with a number of different online PAF systems to help with address validation.
Tracks full life cycle of penalty fare

This includes payments received, instalments, appeals, reviews and full contact history.
Reports

OfficeCross offers an extensive set of built-in financial, intelligence and management reports. OfficeCross’ built-in grid report functionality allows users to create their own reports.
Comprehensive contact history

A complete contact history is maintained for each offence, which can be updated each time a new communication is sent or received.
Unlimited customisable standard letters and emails

OfficeCross includes the ability to create and use standard letter and email templates, which can be tailored to suit any circumstances to ensure that communications are ‘in brand’ and have the correct tone. Digital signatures can be stored in OfficeCross and used within the letter templates. Cover sheet templates can be used as a means of providing information stored against a person. This is particularly useful when proving information requested as a result of a Subject Access Request.
Action Process Wizard

The Action Process Wizard helps users to run configurable actions against batches of offences based on stored criteria, such as automatic letters or prosecution runs.
Local byelaws incorporation

The system can be customised to incorporate local byelaws if required.
Microsoft Office Integration

OfficeCross seamlessly interacts with Microsoft Word and Microsoft Outlook for both the standard letter and email functionality.
Browsers

A number of built-in browsers allow users to view and interrogate various types of revenue recovery administration data. Browser summary functionality enables users to group, total and pivot the data shown in the browser in a quick and easy way.
Reviews

Reviews are useful reminders and help users keep track on various tasks.
Scanning

Scanned documents are easily saved within OfficeCross via the built-in Scan Document Wizard which has built-in duplex support and further configuration.
Data Anonymisation

OfficeCross can anonymise customers and related offences that are older than a user specified period.

Key Benefits

Increased revenue

By hitting targets, increasing the likelihood of fines being paid and reducing passenger processing time, income streams can be increased. Additionally, automatic standard letters and emails can help to further increase the likelihood of successful settlement of penalty fares.
Improved efficiency of name and address checking

When integrated with an online PAF system, Cross is able to validate the offenders address ensuring that the inspector has the best possible chance of receiving accurate information. This also increases staff productivity as passenger processing time can be greatly reduced.
Real-time OfficeCross and PocketCross links

PocketCross links to the OfficeCross database and checks for previous offenders and offences in real-time. Additionally, offences and waybill information are automatically transferred back to the OfficeCross database in real-time too.
Data analysis

The many built in customisable reports and browsers can be used as tools to provide in depth data analysis in order to spot trends and identify ways to improve fare recovery.
Reduce customer services workload

By automating various processes including letter creation and action processes to chase fines, prosecution reports and payment recording, staff are left with more time to perform additional tasks.